We take safeguarding your personal information seriously. This privacy policy ("Policy") describes how the Starkey Group collects, uses and shares personal information of consumer users of our websites. For a listing of all entities, please click here.

Who we are. With respect to your rights under applicable data protection laws, the Data Protection Officer for the Starkey Group can be contacted at:

Starkey Hearing Technologies
Attn: Data Protection Officer
9505 Hamilton Road
Eden Prairie, MN 55344

1-800-627-5762
+1-952-995-6608

Changes to this policy. This policy will be changed. If we change anything important (information we collect, how we use it or why), we will highlight those changes at the top of the policy.

• What information we collect and why we collect it

  There’s a range of information we collect about you so that we can provide you the best services for your hearing needs and allow use of this website. This information may include:

  Information you give us. We will collect and use your personal information to provide you with our services, and allow use of this website. For example, we will collect information about you when you request to make an appointment with us, including your name and contact details and your preferred contact preferences related to your convenience of appointment timing.

  If you do not provide this information, we may not be able to provide our services to you. We will keep this information for a reasonable time to properly support our services.

  • Information automatically collected. We automatically log information about you and your device. For example, when using our website, we collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.33
  • Cookies and other technologies. We may log information using "cookies." Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide web services and functionalities for users. Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser until its set expiry date (unless deleted by the user before the expiry date). A session cookie will expire at the end of the user session, when the web browser is closed. The purpose of this policy is to provide you with the necessary information regarding our use of cookies and the storage of such cookies on your device when you access our website to enable you to make a choice whether you wish to enable cookies to be placed on your device. We do not currently respond to Do Not Track signals.
  • Web beacons: small files (also called “pixels”, “image tags”, or “script tags”) that may be loaded on our sites, applications, and tools, that may work in concert with cookies to identify our users and provide anonymized data on their behavior.

  Under law applicable in some countries, cookies may be stored or accessed on your equipment only based on your consent, except that we do not need consent for cookies that are strictly necessary in order to provide the services on this website.

• What we do with this information

  We use the information we collect in the following ways:

  • Set up your appointment and communicate with you about it.
  • Send you marketing communications which may be based on segmentation and modeling of your personal information or behavior.
  • To operate, maintain, and improve our Services.
  • To send you promotional communications. These may include social notifications, surveys, or other newsletters depending on your settings. You may opt-out of receiving such information at any time: such marketing emails tell you how to "opt-out."
  • We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw such consent at any time by contacting our Data Protection Officer.
  • To send you important notices, such as administrative emails, confirmations, technical notices, updates, and security alerts.
  • To respond to your comments and questions and provide you with user support.
  • To track and measure Starkey’s advertising.
  • To protect, investigate and deter against fraudulent, unauthorized, or illegal activity.
• How we share this information

  We may share your personal information as follows:

  • Third parties designated by you. We may share your personal information with third parties where you have provided your consent to do so.
  • External processing. We may share your personal information with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your personal information only to provide the services we've requested based on our instructions and in compliance with our Privacy Policy and any other required confidentiality and security measures.
  • For legal reasons. We may share personal information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body or agency (c) in the conduct or defense of legal claims. (d) when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our Policy; and (f) to protect our rights, privacy, safety or property, and/or that of you or others. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.
• Non-personal information

  We use information in a form that doesn’t permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may collect, use, transfer, and disclose non-personal information for any purpose.

  This data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, that makes the data personally identifiable to you. We use this anonymous data to analyze usage patterns in order to make improvements to our products and services.

• Cookies

  We use cookies to provide essential services, functionality and personalization to our site. We also collect information about how our visitors interact with our sites, products, and services.

  • Essential cookies. These cookies are essential to provide you with services available through our site. A preference cookie is required to maintain a record of your Do Not Track preferences so that we may respect them for future visits.
  • Functionality cookies. These cookies help us customize our website content based on a user’s preference. The purpose of these cookies is to provide you with a more personal experience on Starkey.com. The information these cookies collect may be anonymized and they cannot track browsing activity on other websites.
  • Analytics and performance cookies. These cookies are used to collect information about traffic to Starkey.com and how users use the site. The information is aggregated and anonymous and does not identify any individual visitor. It includes the number of visitors to our site, the pages they visited, and other similar information. We use this information to help operate, maintain, and improve Starkey.com.
  • Social media cookies. We allow users to share our websites on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media provider for how their cookies work.
  • Necessary cookies. These cookies enable core site functionality, personalization and browsing history. These can only be disabled by changing your browser preferences. This information is not shared with other parties.
  • Disabling cookies. Most web browsers allow control of cookies through the browser settings. By adjusting your web browser, you may avoid receiving cookies. However, this might result in the services on the website not functioning optimally. The method used to block cookies will depend on the web browser used. Consult the “Help” or corresponding menu in your web browser for instructions.
  • To find out more about cookies, including how to see, what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
  • To opt out of being tracked by Google Analytics visit http://tools.google.com/dlpage/gaoptout.
• Information choices and changes

  Opt-out. You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA). Please note that your use of some of the Site or Services may be ineffective upon opt-out.

  Access. You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.

  Update. You can ask us to correct your personal information if it is wrong.

  Move. You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

  Erase and forget. In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

  If you wish to exercise any of these rights, please contact us at the following:

  Starkey Hearing Technologies
  Attn: Data Protection Officer
  9505 Hamilton Road
  Eden Prairie, MN 55344

  1-800-627-5762
  +1-952-995-6608

  Data_Privacy@starkey.com

  In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical.

  Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

  When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications.

• International data transfer

  When we share your information, your information may be transferred outside the European Economic Area (EEA). If we transfer personal data outside the EEA, we will take steps to make sure your personal data is protected and safeguarded once it leaves the EEA to ensure that your data is treated securely and in accordance with this Policy. If you would like to obtain details of such safeguards, you may contact our Data Protection Officer.

  We will only process your personal information in accordance with applicable data protection and privacy laws. We need certain personal information in order to provide you with access to Starkey. If you do not agree to our use of your personal information in line with this Policy, please do not use Starkey.

• Contact information

  Thanks for using Starkey.com, and for reviewing our Privacy Policy. We welcome your comments or questions about this Privacy Policy. If you have any feedback, we encourage you to contact our Data Protection Officer.

  Starkey Hearing Technologies
  Attn: Data Protection Officer
  9505 Hamilton Road
  Eden Prairie, MN 55344

  1-800-627-5762
  +1-952-995-6608

  Data_Privacy@starkey.com

• Legal entities
  
  

  Starkey France SARL (France)	23, rue Claude Nicolas Le Doux Europarc Batiment 14 94000 Creteil, France
  Starkey Laboratories GmbH (Germany)	Weg beim Jaeger 218 – 222 22335 Hamburg, GERMANY
  Starkey Laboratorium KFT (Hungary)	Fehérvári út 79 H-1119 Budapest, HUNGARY
  Starkey Italy SRL (Italy)	20063 Cernusco sul Naviglio Via Torino 51 Milan, ITALY
  Audibel Italy SRL (Italy)	Viale Citta’ d’ Europa, 681 Rome, Italy 00144
  Starkey Norway AS (Norway)	Auglendsdalen 81 4017 Stavanger NORWAY
  Starkey Laboratories Poland Sp.zo.o (Poland)	zo.o. ul. Wirazowa 119 02-145 Warszawa, Poland
  Positive Hearing LLP (UK)	The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, England, MK9 1FE
  The Hearing Centres (Cheshire) LLP (UK)	C/O Starkey Laboratories Ltd, William F Austin House, Pepper Road, Hazel Grove, Stockport, United Kingdom, SK7 5BX*
  Crown Hearing Centres LLP (UK)	The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, England, MK9 1FE
  Cluistrom Limited (UK)	66 High Street, Dunfermline, Fife KY12 7AT UK
  Campbell Hearing Aids Ltd (Northern Ireland)	15 Linenhall Street Belfast, Northern Ireland BT2 8AA
  Advance Hearing Centre, Ltd. (Ireland)	12 Aston Quay Dublin 2, IRELAND
  SC Starkey Laboratories SRL (Romania)	Romania, Bucharest, 2nd Sector, 121C Gheorghe ?i?eica Str., 4th Floor

TERMS OF USE…

Last updated: March 2015

Starkey.com and StarkeyPro.com (each referred to herein as the "Website") are owned and operated by Starkey Laboratories, Inc. d/b/a Starkey Hearing Technologies ("Starkey"). The following terms and conditions (these "Terms of Use"), govern your access to and use of this Website, including any content, functionality and services offered on or through the Website. Your use of this Website is conditioned upon your acceptance of these Terms of Use. If you do not agree to these terms and conditions, you are not authorized to access or use this Website. We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

• Acceptable use

  Starkey grants you permission to access and use this Website for your personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
  • If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
  • If we provide social media features with certain content, you make take such actions as are enabled by such features.
• Prohibited uses

  You agree that you will not:

  • Use the Website in any way that violates any applicable federal, state, local or international law.
  • Use the Website to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Starkey or users of the Website or expose them to liability.
  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website.
  • Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
  • Use any device, software or routine that interferes with the proper working of the Website.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.
• Intellectual property

  This Website and all of its contents, features and functionality (including but not limited to the information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are the property of Starkey and its licensors and other suppliers of such material and are protected by U.S. and international copyright, trademark and other intellectual property rights laws.

• Trademarks

  The Starkey name and all related names, logos, product and service names, designs and slogans are trademarks of Starkey or its affiliates or licensors. You must not use such marks without the prior written permission of Starkey. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

• Healthcare disclaimer

  The information presented on this Website is not intended to be medical advice and should not be relied upon as such. If you suspect a hearing problem, Starkey Hearing Technologies strongly urges you to consult with a qualified physician or hearing professional.

• Disclaimer of warranties

  You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

  YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER STARKEY NOR ANY PERSON ASSOCIATED WITH STARKEY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER STARKEY NOR ANYONE ASSOCIATED WITH STARKEY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

  STARKEY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

  THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Limitation on liability

  IN NO EVENT WILL STARKEY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

  THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Indemnification

  You agree to defend, indemnify and hold harmless Starkey, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, any use of the Website's content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

• Governing law and jurisdiction

  All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Minnesota without giving effect to any choice or conflict of law provision or rule (whether of the State of Minnesota or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in courts situated in the State of Minnesota, and you consent to the jurisdiction of such courts.

• Waiver and severability

  No waiver by Starkey of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Starkey to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

  If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.